Purchase Policy

Asia Mart would like to send to customers the shopping policy. Applicable to customers who buy online through Asia Mart website or fanpage.

Buying guide

Customers after viewing products and prices on the website can place orders on the website or inbox fanpage to purchase and pay. Customers can pay by cash upon receipt or by bank transfer. When receiving the goods, please carefully check the box, product and invoice before receiving the goods from the delivery staff. Our only e-commerce website https://asiamartjp.com/ performs the function of selling online. In addition, customers can contact the staff for advice and choose to purchase through Fanpage: Asia Mart Fanpage

Shipping Fee

※ Honshu: Kanto, Chubu, Kansai, Chugoku, Shikoku, Kyushu, Tohoku
※ New shipping fee applies from 1/7/2023
※ Shipping costs are automatically and accurately calculated by the system based on the above price list, you can rest assured
※ In case you order more than 56kg (4 packs), please contact us directly

※ In addition to shipping costs, if you pay by Cash on Delivery (DAIBIKI), there will be an additional fee to collect from the shipping company with the following fees:
Under ¥9,670: ¥330
Over ¥9,671: ¥440

Payment

Customers can choose the following payment methods to pay for their orders when buying products online on the website https://asiamartjp.com/

Cash On Delivery

Customers can use cash to pay for the order when receiving the goods.

Banking

Please transfer money to the bank account below and send the transfer bill to Asia Mart for confirmation. For the content of the transfer, please specify the name of the person placing the order and the order number.

Other

You can use coupons and vouchers issued from Asia Mart and partners.

Exchange policy

We always want you to be satisfied and satisfied with every product purchased in our store. If for any reason, you are not 100% satisfied with your order, depending on the specific product, we will accept exchange/return after purchase with the following conditions:

• All products are not damaged.
• There is a purchase invoice.
• Full range of products and gifts included are new.
• All products still have their labels intact.
• Exchanges or returns are only allowed at the point of purchase.
• You may exchange it for any other product of equal value. When paying with a Return Voucher, make sure your transaction value is equal to or greater than the voucher value.
• In the case of online purchases. Please bring your order confirmation to the store.
• In case products are purchased in promotions/gifts, such as BUY 1-GET 1, when returning goods, you must return the free products attached.
• Products purchased during the Sale or Promotion period are non-refundable.