Shipping policy

1. Box size

We use two different box sizes for packing:

• Small size: maxium 14kg
• Big size: maxium 28kg

2. Shipping fee

• New shipping fee applies from 1/8/2024
• Shipping costs are automatically and accurately calculated by the system based on the above price list, you can rest assured
• In case you order more than 112kg please contact us directly
• In addition to shipping costs, if you pay by Cash on Delivery (DAIBIKI), there will be an additional fee to collect from the shipping company with the following fees:
  Under ¥9,670: ¥330
  Over ¥9,671: ¥440

3. About delivery

Delivery Time Selection Service

This service allows delivery to individual customers
We can deliver in the time slot of your choice. The following 5 time slots are available for deliveries.

• Morning (08:00 to 12:00)
• 14:00 to 16:00
• 16:00 to 18:00
• 18:00 to 20:00
• 19:00 to 21:00

※ According to the shipping partner’s policy, the goods will be delivered within the specified time frame but cannot be delivered at the exact time.

Details of Prefecture by region

• Hokaido
• Tohoku: Aomori, Iwate, Miyagi, Akita, Yamagata, Fukushima
• Kanto: Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa
• Chubu: Niigata, Yoyama, Ishikawa, Fukui, Yamanashi, Nagano, Gifu, Shizuoka, Aichi, Mie
• Kansai: Shiga, Kyoto, Osaka, Hyogo, Nara, Wakayama
• Chugoku: Tottori, Shimane, Okayama, Hiroshima, Yamaguchi
• Shikoku: Tokushima, Kagawa, Ehime, Kochi
• Kyushu: Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima
• Okinawa